GCA Support & Intake
Use this page for official GCA support routing, member pre-registration packet handling, wallet-verification questions, wallet-warning evidence, and data-platform correction context.
Member Packet
Use members.html to generate a local gca_member_preregistration_v2 packet with memberBenefitReviewEvidence. The public page still does not create a live GCA AI Quant Access account or automatic credit redemption. The GCA Member 10,000 GCA benefit review rules are published at member-benefit.html.
Wallet Questions
Support can review public Base wallet addresses, declared GCA balances, and transaction hashes. Wallet verification remains a read-only ERC-20 balanceOf check after controlled account UI is live.
Platform Corrections
Wallets, data platforms, and moderators should use Listing Kit, Brand Kit, On-chain Proofs, External Reviews, Reviewer Kit, BaseScan Handoff, and Platform Replies.
What To Include
memberBenefitReviewEvidenceDo Not Send
Support Workflow
Current public intake is manual: users can copy, download, or email a packet. After controlled HTTPS intake is live, support can use statuses such as received, wallet_pending, eligible, needs_more_information, rejected, and ledger_recorded. A 5-10 business day first-response target applies only after controlled intake is live and is not a promise.
What Support Cannot Do
Support cannot make a token price, liquidity, listing, permanent wallet-warning clearance, audit approval, trading result, live trading permission, or risk-control bypass happen. Support also cannot override on-chain wallet-balance verification or the 30-day member holding-period rule.
Redacted Review Package Handoff
If a platform asks for local member-ledger evidence, operators should export only the public-redacted package from local .gca_access_data/ records, verify the package digest, and answer with the template in Platform Replies. The full-local package is internal only and must not be sent externally.
redacted-public.venv/bin/python tools/export_gca_review_package.py --redact public --output gca-public-redacted-review-package.json.venv/bin/python tools/verify_gca_review_package.py gca-public-redacted-review-package.jsonOfficial Identity For Requests
Support References
Use the readable support, review queue, member benefit, operations, and platform reply pages first. Support links are not wallet approvals, payment requests, or primary user actions.